Helping a regional healthcare provider improve security, simplify IT management and support better patient care.
An Ohio hospital system was managing thousands of printers and multifunction devices across multiple facilities and clinical departments. Over the years, working with a reactive vendor had created an environment that was difficult to manage and increasingly difficult to secure.
Many devices were approaching end of life, security updates were inconsistent, and the IT team spent valuable time maintaining print infrastructure instead of focusing on higher-value initiatives that directly supported patient care. The organization needed a more proactive approach to reduce overall costs, strengthen cybersecurity, support healthcare compliance, and prepare its print environment for continued digital transformation.
The organization needed more than new equipment. It needed a proactive partner that understood both healthcare operations and secure technology infrastructure.
Rather than recommending hardware immediately, Lake Business began with a comprehensive assessment — working alongside hospital leadership and IT staff to understand how information moved through the organization.
The team reviewed print and scan workflows, inventoried devices across departments and facilities, identified aging or unsupported equipment, evaluated firmware and security vulnerabilities, and reviewed compliance requirements. That gave leadership a clear picture of where risks existed and where investment would deliver the greatest value.
Based on the assessment, Lake designed a modern print environment built around security, centralized management and ease of administration:
Instead of managing devices individually, the IT team could now monitor and administer the entire print infrastructure through a single platform — firmware, security policies and device health managed centrally, significantly reducing effort while improving security.
Secure print workflows required staff to authenticate before confidential documents were released, eliminating unattended printouts of protected health information and creating an audit trail of who printed what, when and where.
“The biggest benefit wasn’t simply replacing equipment — it was giving IT time back. Routine, device-by-device maintenance became centralized and largely automated.”
The result was an environment that better protected patient information while making everyday workflows easier for clinicians and administrative staff — and let the hospital’s IT team focus on the work that matters most.
Lake Business evaluates your entire workflow, not just the equipment, to design a solution that matches how you actually work.