Helping a growing legal organization improve response times, reduce IT costs and protect sensitive client data.
A Midwest law firm was struggling with slow, expensive IT support from an out-of-state managed services provider. When onsite help was needed, the firm paid for travel, hotels and other charges just to get a technician into the area — while ongoing technology issues hurt productivity and created frustration across the organization.
The firm also faced recurring printing and workflow problems that made it hard to track and bill client work, and — as a legal organization handling highly sensitive client information — needed a far stronger cybersecurity posture.
The firm needed a partner that could provide both responsive local support and a broader managed IT and cybersecurity strategy.
During the evaluation, the firm experienced a cybersecurity incident — one that began not on a traditional computer, but through an internet-connected smart display. Its existing provider offered limited information and couldn’t explain the scope of the exposure. That made the need urgent.
Lake Business evaluated the technology environment, identified immediate risks and created a transition plan from the previous provider, combining local support with centralized managed services and around-the-clock monitoring.
Lake provided a single partner for both the firm’s IT infrastructure and its print environment:
Because some workflow issues crossed between case-management software, printing systems and employee devices, having one partner meant no vendors blaming one another — Lake evaluated the full process and found where the breakdown was occurring.
The value became clear when an attorney’s computer failed after hours. She reached the 24/7 help desk and got immediate help; by the next morning Lake’s local team had a replacement plan, and a technician installed the new device onsite and made sure she could keep working.
“The issue wasn’t simply logged into a queue. It was actively managed from the first call through resolution — with clear communication and a practical action plan.”
Most importantly, the firm gained confidence that its technology partner would respond quickly, communicate clearly and take ownership of issues through resolution — a technology environment aligned with the way its attorneys and staff work every day.
Lake Business evaluates your entire workflow, not just the equipment, to design a solution that matches how you actually work.